Terms and conditions

Last updated 10 October 2026

1. About us

Duly Paid is a Highfold Group brand. Address: Office 10125, 321-323 High Road, Chadwell Heath, Essex RM6 6AX, United Kingdom. When you use Duly Paid (dulypaid.co.uk) or buy from us, your contract is with Highfold Group. Contact us at hello@dulypaid.co.uk.

2. Prices and payment

Prices are shown in pounds sterling. Payments are taken securely by Stripe. If we make an obvious pricing error we'll tell you before going ahead.

3. Your account and subscription

• You must give accurate details and keep your login secure. You're responsible for activity on your account.
• Free trial. Solo and Business start with a 14-day free trial, once per account. You add a card at checkout and your first payment is taken when the trial ends; we'll email you 3 days before. Cancel before then and you won't be charged.
• Paid plans renew automatically at the end of each billing period (monthly or annually, as chosen) until cancelled. We'll email you at least 14 days before an annual plan renews.
• You can cancel at any time from your account in a couple of clicks; your plan stays active until the end of the period you've paid for.
• If a payment fails we'll let you know and give you time to update your card before limiting your account.
• We may change prices with at least 30 days' notice. You can cancel before the change takes effect.

4. Your content

You own the information you put into Duly Paid. You give us permission to store and process it only to provide the service. You can export or delete it at any time. You're responsible for the accuracy of what you enter and for any documents you generate and use.

5. Acceptable use

Don't misuse the service: no unlawful content, no attempts to break or overload it, no reselling access without our written agreement.

6. Availability

We work hard to keep Duly Paid available and backed up, but we can't promise it will never be interrupted. We'll give notice of planned maintenance where we can.

Using Duly Paid to chase debts

• Only chase genuine debts that are owed to you. You're responsible for the accuracy of the invoices, customer details and figures you enter, and for checking any letter or claim before you use it.
• We send reminder emails to your customers on your behalf, using your business name, with replies going to you. We only send what your chasing sequence says, on working days.
• We never send a Letter Before Action or start any legal step without your explicit confirmation.
• Don't use Duly Paid to harass anyone. Statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 only apply to debts between businesses. For private customers we send plain reminders only.
• Duly Paid is software. We are not a debt collection agency, a law firm or a claims management company, and we don't take a share of what you recover.

Your customers' personal data

When you enter details of your customers, you are the controller of that data and we act as your processor under UK GDPR Article 28. These terms are our contract for that processing.

• What, why and for how long. Your customers' business and contact names, email addresses, phone numbers and postal addresses, your invoices, payments and notes, the emails we send for you and what your customers tell us on their payment page. We process them only to provide the service (storing them, sending the reminders you've set up and producing your documents) for as long as you keep them in your account.
• Your part. Make sure you have a lawful basis for chasing: recovering money you're owed under a contract normally qualifies.
• Your instructions. We process this data only on your documented instructions (these terms and the way you set up your account, invoices and chasing sequences), including for any transfer outside the UK, unless the law requires otherwise, in which case we'll tell you first if the law allows. We'll tell you straight away if we think an instruction breaks data protection law.
• Confidentiality and security. Everyone who can access the data is bound by confidentiality, and we protect it with appropriate technical and organisational measures (UK GDPR Article 32), including encrypted connections, access controls and backups.
• Sub-processors. You give us general permission to use the sub-processors named in our privacy policy (the company that hosts our servers and, if we use one, our off-site backup company). We'll tell you by email before we add or replace one, so you can object; if we can't resolve your objection, you can close your account. Each sub-processor is bound by the same data protection obligations as we are, and we remain responsible to you for its work.
• Helping you. We'll help you answer requests from the people concerned, and help you meet your duties on security, breach notification, data protection impact assessments and consulting the ICO, taking into account what we process and the information we have.
• Breaches. We'll tell you without undue delay after becoming aware of a personal data breach affecting this data, with the information you need to meet your own obligations.
• At the end. When you delete a customer or close your account we delete their details straight away (they leave our backups within 14 days), unless the law requires us to keep them. You can download everything first from your account page.
• Information and audits. We'll give you the information you reasonably need to show that these obligations are met, and allow for and contribute to audits and inspections by you or an auditor you appoint, on reasonable notice.

Cancellations and refunds

See our refunds & cancellation policy.

Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable. Nothing limits our liability for death or personal injury caused by negligence, fraud, or anything else that can't legally be limited. If you use Duly Paid for business purposes, our total liability to you in any 12-month period is limited to the amount you paid us in that period, and we're not liable for lost profit, revenue or business opportunity.

Not legal or professional advice

Duly Paid provides software, templates and general information to help you organise your obligations. It isn't legal, financial or professional advice and doesn't replace a qualified adviser for your specific situation.

Complaints

If something's gone wrong, email hello@dulypaid.co.uk and we'll aim to resolve it within 14 days.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.